Setting Up Notifications in 123FormBuilder

Here is a breakdown of the new Notifications section. We know there are many settings there that can be adjusted, so let’s make them crystal clear.

Setting up notifications in 123FormBuilder is an easy process and we offer multiple customization options.

Setting up the email

Every email can be sent to 1 or multiple recipients, with or without conditional logic. If you want to send your emails to different recipients based upon how a user completes the form, you can use the Conditional Logic feature. To do so, simply click on Add rules.

You can establish when the email will be sent to the form recipients. Choose from the dropdown list the option that best suits your needs.

In order to use the Payment and Approval triggers make sure you first enable them.

Change the Subject by adding a field variable, then new emails will move to another conversation.

Show From and Reply-to options

• From Name. You can choose a name or title that will be recognizable to your form users. Often that will be the company name.
• From Email. Never use free webmail addresses (Yahoo, AOL, Outlook.com/Hotmail, or Gmail). You need to ensure that all your emails will arrive in the inbox. Therefore, use our email server noreply@123formbuilder.com or enable to send the emails through your own SMTP server.
• Reply-to-email is the email address that is used as the recipient if you reply to the submission email. You can select the email field to contact the form user.

Composing the email template

Click on Load Template to select which predefined template you wish to customize.

• Default notification template is commonly used by the form owner and form recipients.
• Payment template is the email sent to form users when their payment is marked as complete.
• Approval request template. Here you can change the content which the approver(s) of your form receive.
• Autoresponder. Set up personalized autoresponder messages to thank your users for their submission.
• Copy of submission template has the same structure as the default notification template. The difference is that it’s addressed to the form users.
• Quiz template shows the quiz results along with the Quiz Summary.