What to do about my 100 submissions limit?
Each time a form user fills out your form, you receive a form submission. Basic accounts can receive at most 100 form submissions per month. The number of submission is calculated for all of the forms existing in an account, not separately. The submission counter is reset on the first day of every month. Therefore, if you create your free account on October 17, the counter is first reset on November 1 and, then, on December 1 etc.
If you exceed the submission limit in one month, the exceeding submissions will be carried over to next month. If the submission limit is exceeded repeatedly (for three months), the account is limited. Exceeding the submission limit results either in receiving incomplete messages or in having the account suspended and not receiving any messages. This can be solved by upgrading to a paid plan, where there is no submission limit.
Basic plans give you access to 100 submissions per month. Once you upgrade, you will be able to receive and view more submissions, depending on the plan you are on. Gold users have access to 5000 submissions per month, Platinum users to 20,000 submissions per month and Professional users to 100,000 submissions per month.
If you want to have access to more than 100,000 submissions per month, contact us to upgrade your account to a custom plan with the number of submissions you need.
Visit our features matrix to find out more.
Related documentation:
What account limits are reset monthly and when?
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Frequently Asked Questions
Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.
My submissions have exceeded my monthly submissions for basic plan.
Now I can’t look at my submissions at all.
How can I check on my 100 submissions?
Will I get back my extra submissions next month?
Hello Egnes!
If you exceed the submission limit in one month, the exceeding submissions will be carried over to next month. If the submission limit is exceeded repeatedly (for three months), the account is limited. Exceeding the submission limit results either in receiving incomplete messages or in having the account suspended and not receiving any messages. This can be solved by upgrading to a paid plan, where there is no submission limit. If you do not wish to upgrade, you need to wait until the submission limit is reset on the 1th of the month. If you have 200 submissions (the limit for two months) you need to wait an extra month. On other hand, if you have 150 submissions, at the reset you will receive the rest of 50 submissions and you will be able to collect 50 new submissions. Hope this clears things up.
hola, necesi solo los datos de los 100 pero me pide actualizar la cuenta que hago?
Hello Felipe! Your account exceeded the limit of 100 submissions per account/month. Please contact our Customer Care team to help you remove the limitation.
Thanks!
for the free plan, how is the limit of 100 submissions per month counted in terms of time? is it based on calendar month or based on each 30/31 days a form is published? let’s say I publish the form on 15th november, does it mean that I can only receive 100 submissions between 15 nov and 15 dec, or does it mean I can receive 100 submission from 15 nov to 30th nov and another 100 for December?
Thanks in advance for the answer
Hello!
Follow our documentation here for more about what account limits are set monthly and when.
For questions or assistance, please don’t hesitate to contact our Support Team at support@123formbuilder.com or via our contact form.
Thanks!
Can I upload submissions to create more data from existing surveys?
Thanks,
Andrew
Hi, I am currently using your basic plan. Will there be a warning in cases when my submission is reaching 100 soon?