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What to do about my 100 submissions limit?

Each time a form user fills out your form, you receive a form submission. Basic accounts can receive at most 100 form submissions per month. The number of submission is calculated for all of the forms existing in an account, not separately. The submission counter is reset on the first day of every month. Therefore, if you create your free account on October 17, the counter is first reset on November 1 and, then, on December 1 etc.

If you exceed the submission limit in one month, the exceeding submissions will be carried over to next month. If the submission limit is exceeded repeatedly (for three months), the account is limited. Exceeding the submission limit results either in receiving incomplete messages or in having the account suspended and not receiving any messages. This can be solved by upgrading to a paid plan, where there is no submission limit.

Basic plans give you access to 100 submissions per month. Once you upgrade, you will be able to receive and view more submissions, depending on the plan you are on. Gold users have access to 5000 submissions per month, Platinum users to 20,000 submissions per month and Professional users to 100,000 submissions per month.

If you want to have access to more than 100,000 submissions per month, contact us to upgrade your account to a custom plan with the number of submissions you need.

Visit our features matrix to find out more.

Related documentation:
What account limits are reset monthly and when?

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12 comments

    1. Hello Gary! Our system is triggered only when the limit is exceeded. When that happens, we will inform the owner via email. We will take into consideration your suggestion. Thank you!

      Reply

  2. My submissions have exceeded my monthly submissions for basic plan.
    Now I can’t look at my submissions at all.
    How can I check on my 100 submissions?
    Will I get back my extra submissions next month?

    Reply

    1. Hello Egnes!
      If you exceed the submission limit in one month, the exceeding submissions will be carried over to next month. If the submission limit is exceeded repeatedly (for three months), the account is limited. Exceeding the submission limit results either in receiving incomplete messages or in having the account suspended and not receiving any messages. This can be solved by upgrading to a paid plan, where there is no submission limit. If you do not wish to upgrade, you need to wait until the submission limit is reset on the 1th of the month. If you have 200 submissions (the limit for two months) you need to wait an extra month. On other hand, if you have 150 submissions, at the reset you will receive the rest of 50 submissions and you will be able to collect 50 new submissions. Hope this clears things up.

      Reply

    1. Hello Felipe! Your account exceeded the limit of 100 submissions per account/month. Please contact our Customer Care team to help you remove the limitation.
      Thanks!

      Reply

  4. for the free plan, how is the limit of 100 submissions per month counted in terms of time? is it based on calendar month or based on each 30/31 days a form is published? let’s say I publish the form on 15th november, does it mean that I can only receive 100 submissions between 15 nov and 15 dec, or does it mean I can receive 100 submission from 15 nov to 30th nov and another 100 for December?
    Thanks in advance for the answer

    Reply

  6. Hi, I am currently using your basic plan. Will there be a warning in cases when my submission is reaching 100 soon?

    Reply

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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