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The form is not configured correctly – the form submitter did not enter a valid email. What to do?

There are five possible scenarios that have triggered this error:

1. You have enabled the autoresponder feature, but you haven’t assigned the email field in the right place. Go to the SettingsNotificationsForm User (Sender) Options section of your form and make sure the email field is assigned correctly in To, under Autoresponder.

2. You have enabled the autoresponder feature, but your email field is not required, allowing your form users to skip it. Return to the Form Editor section of your form and set the email field as required to prevent this from happening again.

3. You have enabled the Send a copy of the completed form to the sender feature, but you haven’t assigned the email field from the dropdown list. Go to NotificationsForm User (Sender) Options and make sure the email field is assigned under Submission Copy.

4. In Settings – Notifications – Form Owner tab make sure that at From Email you have selected our email server: noreply@123formbuilder.com

5. You have added a short text field on the form instead of our email field.


  1. After reading all these comments I guess it would just serve me best if I look for another service. Do we have anyone that the form is actually working for them?

    1. Hello,

      This is a specific error message that appears when users are changing the notifications’s default configuration on our old notification interface. Rest assured that all our emails are sent the same way and the forms are working properly.

  2. This whole thing is pure B.S. I filled out the form correctly. From what I read from previous posts, your system is set to kick every warranty claim back to the individual till they give up. You will get a very low rating from me, and a scam warning anywhere I can post it.

    1. Hello David, we apologize for the unpleasant experience you have with our services. Could you please contact us and provide us more details? We would like to clarify and rectify this situation, but we have a hard time understanding the main problem. Thank you and we are looking forward to your email.

    1. Hello! On your form make sure that you are using our email field and not a short text field. The email field has the email validation: example@domain.com. If you are using a short text field, which doesn’t have any validation, you receive that error.

  3. Your response plan my data and information clearly shows my correct email address with the content of your email says invalid email address. The address listed on the form is the only email address that I have. Please advise.

    1. Please make sure that you have on the form our email field (Specific fields panel) and not a short text field label Email. If you still encounter that error please contact us.

    1. Please check in Settings – Notifications – Form Owner tab that at From Email you have selected noreply@123formbuilder.com. If you still receive the error, please get in touch with our Customer Care team via email or live chat. They will be more than happy to assist you. Thank you!

    1. Hi Donald! Could you check if in Settings – Notifications – Form Owner tab at From Email you have selected our email server noreply@123formbuilder.com ? If the problem still persists, please go to our Contact Page and get in touch with the Customer Care team, they will further help you. Thanks!

  4. I don’t know whether it’s just me or if perhaps everybody else encountering problems with your site.
    It appears as though some of the text on your content are running off
    the screen. Can somebody else please comment and let me know if this is happening to them as well?
    This might be a problem with my internet browser because I’ve had this happen previously.
    Many thanks

    1. Hello! Did you tried to clear your cache and cookies from your browser as far as possible? If this persists, feel free to contact our Customer Care team directly from you account. They will be more than happy to help you solve this.

  5. I am getting this error message when trying to save the notification settings in a form.
    ERROR Please enter a valid submission copy email!
    The submission copy email is fine – very confused please help

    1. Hi Paul! Could you check if in Settings – Notifications – Form Owner tab – Email Header and Content – From Email the noreply@123formbuilder.com option is selected? You might have the From Email – Email option enabled and it gives error when there is no email input in the submission entry.

      Hope the above helps, but contact our Customer Care team if you’re still having any difficulties.

  6. I’ve most definitely had people enter invalid email addresses. they type gmial instead of gmail etc. as long as they have xxxxx@xxx.XX it will accept it. How do I place a second “retype your email” validation field that will compare the first to the second to avoid spelling errors?

    1. Hello Debra,
      To add more certainty that your users fill in the right Email Address you can place 2 Email Address fields instead of one and select the option in the first email to Match another field value. You link the first email with the second one and if the information typed in the first one is different from the second one than a error message will appear.
      Unfortunately, the validation of an Email field requires the user to type an address of the form test@test.com and does not have the ability to detect if it is a valid email or not. If you have more questions, please contact our support team at support@123formbuilder.com.

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