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Desk.com

Use the 123FormBuilder – Desk.com integration to receive tickets directly through form submissions. It’s easy to set up and you do not need to do anything else besides following the steps below:

1. In My Forms select the web form that you want to integrate with your Desk.com account.

2. Go to Settings Applications.

3. Browse the applications list for the Desk.com app.

integrate desk.com with web forms

4. Hover over the Desk.com logo and hit Add.

5. The Desk.com app will appear under the Installed Applications tab, as seen here:

desk.com form integration

6. Enable the Custom Domain option if your domain doesn’t contain the Desk.com brand name, or leave the option in its default state.

desk.com web form integration for custom domain

7. Next, type in the name of your domain in the text box and hit the Connect button.

8. You’ll be redirected to enter the credentials of your Desk.com account, if you’re not already logged in Desk.com.

9. You’ll need to grant access to 123FormBuilder, more specifically – your form, to send submissions to your Desk.com account.

connect web form with desk.com

10. You are now redirected back to 123FormBuilder where you must map fields and adjust other settings in the customization lightbox.

123formbuilder desk.com integration setup

Note: Mandatory fields are email and message.

Associate your default and custom fields from Desk.com from the left with your form fields on the right.

11. Fill in the Error Handling box with your email address to get notified if a bad connection occurred with one of your tickets. By default, it’s set with the email address of your 123FormBuilder account, but you can change it at any time.

12. Press Save to complete integration.

Now you can receive tickets in your Desk.com account from the submissions that are sent from your online form.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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