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How to export form submissions to excel?

With 123FormBuilder you can manage your submissions as you see fit in the Submissions section and export them to CSV or Excel (.xlsx format).… Read more

Can I save the column width in the Submissions table?

Yes, you can. Go to the Submissions section of your form and use the mouse to resize the table columns as you need. Hover… Read more

How to resend multiple submissions at the same time?

Go to the Submissions section of your form and select the submissions you want to resend by ticking the checkboxes on the left. You'll… Read more

I cannot download CSV file on Safari. What to do?

If you cannot download CSV archives on Safari, namely you cannot download your form submissions in CSV at all, you'll need to tweak your… Read more

How to print digital signatures from a single submission?

To be able to print digital signatures from a submission, you'll need to add a print button to your form and enable the browser… Read more

Does 123FormBuilder provide ready-to-go login systems?

We are a form & survey building service used for data collection and we do not offer a feature for creating login systems. However,… Read more

Fixing CSV export in Microsoft Excel

There have been some problems reported when trying to open exported CSV files in Microsoft Excel. The submissions wouldn't appear as tabular textual data.… Read more

How to edit form submissions?

If you want to make edits to form submissions, you can do so in the Results - Submissions section, where all the messages received through… Read more

How can I specify delimiters to use in Excel 2003?

To specify the delimiter to use for your CSV export in Excel 2003, open Excel, go to Data → Import External Data → Import… Read more

Why do I receive the options that were not selected in the multiple choice field?

By default, the submission email contains all the options from the multiple choice field, with a Yes or a No next to them, according… Read more

I get an error when I open the CSV file. Why?

This happens when you access the download link from a different browser than the one in which you are logged in to you 123FormBuilder… Read more

The CSV file containing form submissions is not displayed on columns. Why?

If your submissions archive is not displayed correctly when you export the CSV file and open it, convert the .csv file to .xls. Open… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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