We are not referring to a present situation, but to an issue that affects some of our users from time to time: 123FormBuilder.com becomes unavailable and forms don’t show up or don’t work.
This happens for the following reason: an Internet Service Provider blacklists our domain because it detects abusing forms created with our service. Users of that ISP can’t access 123FormBuilder.com anymore.
Some bad guys – called phishers – try to steal information from people surfing the web. The easiest way for them to get that information is by requesting it. Why do people give it out? Because they are unaware of the malicious purposes in which it is requested.
Phishers create online forms and use branding elements that trick users into believing that the form has actually been created by a company or an institution that they trust. The message that phishers send to users usually says that:
- users’ email accounts are about to be suspended, unless they log in through a form to confirm the fact that they want to keep the account;
- the email box capacity has reached its limit and it will be shut down, again, unless users confirm their identity and get extra space (this is usually directed towards college students, with email addresses created on the University’s domain);
- users can gain access to special offers if they log in with their email username and password;
- users can purchase a product/service at a very attractive price and are asked to provide their credit card information.
Phishers may abuse our service to achieve their purpose and these are situations that we can’t prevent. What we can do (and care very much about doing thoroughly) is ban these forms as soon as possible. We use both automated scripts and manual verification (each form is reviewed manually) in order to detect and ban abusing forms.
However, nothing is perfect and some forms used for phishing are removed too late from our server. Meanwhile, someone reports the form to a different insitution, like their Internet Service Provider. In order to protect users, ISPs blacklist the entire domain where the phishing forms are hosted without talking this over with domain owners. In our particular situation, this means that ISPs don’t allow users to access 123FormBuilder.com anymore. In fact, once the phishing form is banned, there is no threat anymore.
What to do?
In order for this problem to be solved and for you to be able to access your forms again, all that needs to be done is have the 123FormBuilder.com domain whitelisted. Therefore:
a) Please contact your Internet Service Provider / the IT department / the people who manage your network, explain to them what’s happening (link to this article, if you want to) and ask them to whitelist our domain.
b) Tell us who your ISP is or, even better, send us their contact details and we’ll explain the situation to them directly, so as to have the domain whitelisted. a) and b) usually work best together.
Thank you for your cooperation both in reporting phishing forms and in helping us whitelist 123FormBuilder.com when needed.