If you’re a business owner, work in the HR or in the communications department, chances are you won’t be sitting around all day refreshing the submissions page to see who filled out your web form. But there’s a high chance that you have your email open at all times, and that’s enough. And even if you’re out at lunch or going to get a coffee, you surely have your phone with you, so you’ll definitely know what’s up at all times!
We’ve thought of a scenario of anyone and everyone, specifically designed to keep you in touch with your customers and their needs at all times. Whenever customers submit any type of web form, you’ll be able to find out about it through notifications.
And the best thing about it is that it works both ways. For not only you as a web form owner will receive a notification, but your customer will too, depending on the type and purpose of the online form. Let’s break it down and talk about these types of notifications more specifically.
Form Owner Notifications
This notification is sent straight to your email once someone fills out your web form. Usually, the email address with which you created the account will be the delivery address. Of course, this can be changed or even played with if additional parties are involved. In the notifications section you can easily set up multiple respondents if you so wish.
Remember the “on the go” option for when you’re out of the office? You can make it so that whenever there’s a web form submission, you automatically receive a SMS notification. Convenient, right?
It’s all nice and dandy for you as an owner to be notified, but the form user notifications are the important bit because they can increase customers loyalty and make them appreciate the little things you do for them.
Form User Notifications
1) Submit A Copy To The Sender
This feature sends an exact copy of the form submission to the sender. This assures the user their form has been successfully submitted and is being processed. Furthermore, it allows the user to see exactly what they’ve submitted, greatly decreasing the chances of misunderstandings and unfortunate events.
Top tip: It’s always a good idea to show your appreciation towards the user and say a heartfelt “Thank You” that will make them remember you.
This is the confirmation message sent to the user straight after web form submission. It has the purpose of letting the user know that the form he filled was submitted successfully.
Everyday, the word of the day for this type of notification is “customizable”. After you enable autoresponders you can do anything you want with them. You can modify the text so the user can rest assured, knowing that his submissions is being reviewed. Whether he just submitted a complaint form or added a date in Google Calendar by filling out an event registration form,it’s all possible.
Furthermore, you can select who receives the autoresponder depending on a number of factors. They can be anything from names, or states, income bracket or marital status, you pick. Playing with the confirmation rules is extremely fun and can really help you organize the volume of information you get through forms. Easy and beautiful!
Top tip: If you’ve run out of inspiration and don’t know what to write, we’ve prepared 5 autoresponder ideas for you to adopt.
3) Payment Notifications
Applicable only to forms with payments integration, this notification lets users know when a successful payment has been made. And with our new payments section, creating and managing purchases is a walk in the park. Same as the others, this notification is customizable, letting you pick the words that will let your customers know their product is on its way.
Sounds easy, right? And seeing how you can publish your forms on your website, on your blog, your Facebook page, or pretty much everywhere, you only have to set the notifications once and after that, your webforms are ready to be released into the world.
Remember, all of these notifications are available only if you allow the user to input his email address into an email field on your web form. If you need more help on how to set these up, here’s how you can trigger the notifications! Trust us when we say that your customers will appreciate the little things. Reassuring them their submission is being looked after or that a purchase was successful goes a long way! It’s the little things that count.